How can we help?

Feel free to look through our FAQs

General

Our jewelry is crafted from high-quality materials like stainless steel, sterling silver, titanium, and more. Each product description provides specific details.

We release new collections seasonally, so check back often to see our latest designs.

You can contact our customer service team via email at info@glimirajewelry.com or on our Contact Us page.

No, we do not offer a loyalty program at this time. We will let you know when we do!

Currently, we operate exclusively online, but our detailed product descriptions and high-resolution images ensure you can shop with confidence.

Returns & Exchange

We offer a 30-day return policy for unworn jewelry in its original condition. Please visit our returns page for detailed instructions.

Absolutely! Contact us within 30 days of your purchase to arrange an exchange for the correct size.

Once we receive your returned item, we typically process the refund within 5-10 business days.

Yes, we provide free return shipping for all domestic orders.

Custom-made pieces are final sale and cannot be returned or exchanged.

Order & Shipping

Standard shipping typically takes 4-12 business days. We are currently working on getting expedited shipping.

Once your order ships, you’ll receive a tracking number via email. Use this number to track your package on our website.

Yes, we offer international shipping. Shipping times and costs vary by destination.

If your order arrives damaged, please contact our customer service team immediately. We’ll arrange a replacement or refund.

If you need to change your shipping address, please contact us as soon as possible. We’ll do our best to accommodate your request.

Product Care

Use a soft cloth to gently clean your jewelry. For deeper cleaning, use a mild soap and water solution, then dry thoroughly.

It’s best to avoid wearing jewelry in the shower or while swimming to prevent damage and prolong its life.

Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch, to avoid scratches and tarnishing.

Regular cleaning every few months can help maintain its shine and prevent buildup of dirt and oils.

It’s best to apply perfume before putting on your jewelry. Chemicals in perfumes can damage the metal and gemstones.

Payment

We accept major credit cards, PayPal, and Apple Pay.

Yes, our website uses secure encryption to protect your payment information. Shop with confidence!

At this time, we only accept one form of payment per order.

Once an order is placed, payment information cannot be changed. Please contact customer service for assistance if needed.

If your payment is declined, double-check your card details and billing address. If the issue persists, contact your bank or our customer service team for assistance.